FAQ
Updated:
Here you’ll find answers to the questions we receive most often — from how to use Ljóma products to shipping, payment, and order support. If you cannot find what you are looking for, our team is here to help.
Where is Crème Nord made?
Crème Nord is formulated in Canada, with active ingredients sourced from Icelandic and Swiss environments. Each jar is produced in small batches under carbon-neutral standards and finished in the United States for global distribution.
Do you use clean ingredients?
Yes. Every Ljóma formula is crafted under strict clean-beauty standards — free from parabens, sulfates, silicones, mineral oils, and synthetic fragrance. We focus only on proven, skin-compatible ingredients that respect both the skin and the environment.
Do you ship internationally?
Yes. We ship to over 30 countries. Our network of reliable shipping partners allows us to deliver orders across the EU, UK, USA, and beyond.
Can I edit or cancel my order?
If your order hasn’t shipped yet, we’ll do our best to accommodate changes. Just email us at hello@shopljoma.com
Do you offer samples?
Occasionally. Reserve members receive early access to samples, previews, and exclusive drops.