Privacy Policy
Updated:
At Ljóma, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.
1. Information We Collect
We may collect information that you voluntarily provide when:
Creating an account
Placing an order
Contacting customer support
Subscribing to newsletters
Participating in surveys or promotions
This information may include:
Name
Email address
Phone number
Billing address
Shipping address
Payment information
Order history
2. Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
Device information
Browser type
IP address
Pages viewed
Referring website
Session activity
Cookies and tracking technologies
This information helps us improve website performance, security, and user experience.
3. How We Use Your Information
We use personal information to:
Process orders
Deliver products
Provide customer support
Improve our website and services
Send order updates
Prevent fraud
Comply with legal obligations
Communicate marketing content (when consent has been provided)
4. Marketing Communications
If you subscribe to marketing communications, we may send:
Product updates
Educational content
Launch announcements
Promotional offers
You can unsubscribe at any time using the link included in our emails.
5. Cookies & Analytics
Ljóma uses cookies and similar technologies to:
Remember preferences
Improve website functionality
Analyze website traffic
Measure marketing performance
You may manage cookie preferences through your browser settings.
6. Payment Information
Payment transactions are processed through secure third-party payment providers.
Ljóma does not store full payment card information on its servers.
7. Sharing Information
We only share information when necessary to operate our business.
This may include:
Payment providers
Shipping partners
Website hosting providers
Analytics services
Legal authorities when required by law
We do not sell personal information to third parties.
8. Data Retention
We retain personal information only for as long as necessary to:
Fulfill orders
Provide services
Meet legal requirements
Resolve disputes
Maintain business records
9. Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, alteration, or disclosure.
While no online system can guarantee absolute security, we continuously work to maintain strong protection standards.
10. Your Rights
Depending on your location, you may have the right to:
Access your personal data
Correct inaccurate information
Request deletion
Restrict processing
Object to processing
Withdraw consent
Request data portability
To exercise these rights, please contact us using the information provided below.
11. International Transfers
Information may be processed and stored in countries outside your jurisdiction where service providers operate.
Appropriate safeguards are implemented when required by applicable law.