Order tracking
Updated:
Track Your Order Waiting for your order? Enter your tracking information or use the tracking link provided in your shipping confirmation email to follow your shipment from dispatch to delivery.
Where Can I Find My Tracking Number?
Once your order has been shipped, you will receive a shipping confirmation email containing:
Tracking number
Shipping carrier information
Estimated delivery details
Direct tracking link
If you have not received your shipping confirmation, please check your spam or promotions folder before contacting support.
Understanding Your Order Status
Order Confirmed
Your order has been successfully placed and payment has been authorized.
Processing
Our team is preparing your order for shipment.
During this stage, products are being packed and quality-checked before dispatch.
Shipped
Your order has left our fulfillment facility and is now with the shipping carrier.
Tracking updates should begin appearing shortly.
In Transit
Your shipment is moving through the carrier's network toward its destination.
Tracking events may vary depending on location and carrier operations.
Out for Delivery
Your package is on the final stage of its journey and is scheduled for delivery.
Delivered
The carrier has confirmed successful delivery.
If you cannot locate your package, please contact the carrier first before reaching out to support.
Why Hasn't My Tracking Updated?
Tracking updates can occasionally take time to appear.
This may happen due to:
Carrier processing delays
Weekend or holiday schedules
Customs clearance
International transit updates
Most tracking systems update within 24–48 hours after shipment.
International Orders
International shipments may require additional processing through customs authorities.
This can occasionally affect delivery timelines and tracking visibility.
Any applicable import duties or taxes are determined by local regulations.
Lost or Delayed Packages
If your tracking information has not updated for an extended period or your package appears lost:
Check the latest carrier updates.
Verify the shipping address provided.
Contact the shipping carrier.
Reach out to Ljóma support if additional assistance is needed.
Our team will work with you to investigate the issue.
Need Help With Your Order?
If you're unable to locate your shipment, please include:
Order number
Full name
Email address used during checkout
when contacting support.
This helps us assist you more quickly.
Need Additional Help?
Can't find your tracking information or have questions about your shipment?
Our support team is ready to help.